1. Introduction
IPTV Canada (we, us or our) cares about your personal privacy. This privacy policy describes which personal information we collect, how we use it and what rights you have as an individual.
We process personal information in accordance with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable Canadian legislation. By using our website and our services, you agree that we may process your information in the manner described below.
2. Information we collect
We may collect the following types of personal information:
Information you provide voluntarily
- WhatsApp number – when you contact us via WhatsApp to order a trial or a subscription.
- Email address – if you send us an email.
- Name – if you provide it in connection with an order.
Technical information (collected automatically)
- IP address – logged automatically by our web server for security and troubleshooting purposes.
- Browser and device – type of browser, operating system and screen resolution.
- Visit data – pages you visit, clicks and time spent, via anonymized analytics tools.
We never collect sensitive personal information such as health data, political opinions or biometric data.
3. How we use your information
We use your personal information for the following purposes:
- To deliver and activate your IPTV service.
- To answer your questions and provide customer support via WhatsApp or email.
- To handle payments and billing records.
- To improve our website and the quality of our services.
- To meet legal obligations under applicable law.
We never share your personal information with third parties for marketing purposes. Information may be shared with trusted technology partners (e.g. payment providers) only to the extent required to deliver the service.
5. Data security
We take appropriate technical and organizational measures to protect your personal information against unauthorized access, loss or manipulation. This includes:
- Encrypted communication via HTTPS (SSL/TLS) across the entire website.
- Limited access – only authorized personnel have access to personal information.
- Regular security reviews of systems and procedures.
- Your WhatsApp messages are protected by WhatsApp's end-to-end encryption.
Despite our security measures, no data transmission over the internet can be guaranteed to be completely secure. We encourage you never to share sensitive information unnecessarily.
6. Your rights (PIPEDA)
Under PIPEDA, you have the following rights regarding your personal information:
- Right to access – You can request a copy of the information we hold about you.
- Right to correction – You can request that inaccurate information be corrected.
- Right to deletion – You can request that we delete your personal information ("the right to be forgotten").
- Right to restriction – You can request that the processing of your information be restricted.
- Right to data portability – You can request to receive your information in a machine-readable format.
- Right to object – You can object to processing based on our legitimate interest.
- Right to withdraw consent – You can withdraw a given consent at any time.
To exercise your rights, contact us at info@iptvcanda.com. We respond within 30 days. You also have the right to file a complaint with the Office of the Privacy Commissioner of Canada (OPC) at priv.gc.ca.
7. Third-party links
Our website may contain links to external websites, including WhatsApp (Meta Platforms Inc.) and external image services. We are not responsible for the privacy policies or content of these third parties. When you contact us via WhatsApp, WhatsApp's privacy policy applies to the communication that takes place via their platform.
8. Changes to this policy
We reserve the right to update this privacy policy when necessary, e.g. when there are changes to our business or to applicable legislation. The latest version is always published on this page with an updated date. Material changes are communicated via email to registered customers.
9. Contact us
Do you have questions about how we handle your personal information, or would you like to exercise any of your rights? Please feel free to contact us: